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Questions
  • Technical Questions

  • Make sure you are using the correct username and password combination to log in. Make sure you use your username to login and not your email address. Check the sign up/purchase confirmation email you received after signing up if you don't remember your username. If you can’t find the email, try checking your email account's spam folder. Your username may also be temporarily locked out if your password was shared or compromised or too many login attempts were made from different locations or IP addresses within a certain timeframe.
  • In order to retrieve or reset your password, please visit the site you originally signed up on, click the members or login link and then click the "Forgot Password?" link on the login page. You will be asked to provide the email address you used to sign up to the site. Your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder.
  • If you have discovered a bug or technical glitch with the site, please email cs@elxcomplete.com and you can report technical or site use problems so we can fix them and improve the site for you.
  • While watching a movie, on the bottom right of the video player you'll see a black button that says "Download". Click it and you'll see a video format show up above the button. Right click the video format and select "Save as" or "Save link as" and choose the location of where you want to save the file.
  • There are many possible causes of poor video playback. HD and higher quality videos require a faster than average internet connection and computer processor. If you have a slow connection, are using public or shared Wi-Fi, a cellular data connection, or older computer, you may experience problems. If you are experiencing poor playback you may try one of the following possible solutions:

    1) Unplug or turn off other devices using Wi-Fi or system resources and disable or turn off other open computer programs and apps, automatic data backup processes, virus protection and ad blockers that may interfere with HD video playback.

    2) Stop any other active downloads of system updates or files you may be downloading in the background.

    3) Try restarting your computer or device.

    4) Try a different device, if one is available to help you identify whether the problem is your device or your internet connection. 5) Try closing other browser windows or tabs you have opened.

    6) Try a different browser and see if that helps. We recommend the latest versions of browsers Google Chrome, Firefox

  • Billing Questions

  • At this time, we only allow payment through credit card.
  • Upon successful cancellation of your account, you will receive a confirmation email at the email address you used during signup. If you did not receive the confirmation email or don’t have access to the email address on file, you may visit our authorized sales agent SEGPay by clicking here and lookup your transaction. You will see whether it shows a status of active or cancelled/expired. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
  • Monthly memberships are charged once when you first sign up and again every 30 days thereafter until cancelled.

    Three month memberships are charged once when you first sign up and again every 90 days thereafter until cancelled.

    Recurring annual/yearly memberships are charged once when you first sign up and again every 365 days thereafter until cancelled.

  • Signing up for a membership is the most cost-friendly way to view porn on our site, but we understand that not everyone wants to commit. If you want to view one scene only, click Buy Videos to create a free account to see our Video on Demand options.
  • To cancel your membership please visit our authorized sales agent SEGPay by clicking here and lookup your transaction. Once your purchase is located, click the cancel icon. You will receive on-page confirmation as well as an email confirming that your account has been cancelled. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
  • We provide discreet billing for our customers. This means the description of transactions will not show the name of the site you purchased from. Your charges will show up as SEGPAY.COM*Andomark. When you signed up, you were sent a welcome email with your signup details and/or purchase information. To lookup a transaction please visit our authorized sales agent SEGPay by clicking here. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com. Please call immediately if you believe you were a victim of credit card fraud.

  • PREMIUM (scenes less than 1 year old)

    Premium HD: $14.99 *** Premium SD: $13.99 Premium 4K: $17.99

    STANDARD (scenes older than 1 year)

    Standard SD: $4.99 *** Standard HD: $5.99 Standard 4K: $8.99
  • General Questions and Help

  • When you sign up for a membership, you will have access to approximately 4 new solo scenes & 4 xxx scenes per month, plus any behind-the-scenes footage and photo sets we add. Total scenes uploaded may vary from month to month, but you will always get at least 4 new xxx scenes. You will also have access to older content as we add it to the system.
  • If you're a member, we'd love to hear your feedback & suggestions. Please email them to Olivia @ Ladyfyre .com
  • You can find behind-the-scenes footage in the member section. For now, we've chosen to offer them to our members only.
  • We will be populating the site with older scenes over time. Some of the scenes we released cannot be posted on this site, and we likely won't be uploading anything more than 18 months old. However, if you want to see a particular scene, send me a message & as long as it is allowed on the site, I'll upload it as soon as I can.
  • We love member suggestions! We promise to check out any model who you suggest, but we cannot promise that we will hire her. Sometimes models & studios just aren't a good fit. But please do reach out to us & make a suggestion. If the model you're requesting has a specific talent or thing about her that you love ("twerk Goddess", or "really good with dialogue") please also include that in your message. The more we know about a model, the better.
  • No, we cannot. We receive dozens of messages every week from fans asking us to teach them how to produce porn or how to get into the industry. I know our jobs are awesome, but they also keep us quite busy. If we offered advice & job training to everyone who contacted us, we'd never get any work done.
  • Some of our videos are available for download in 4K. We just got our 4K camera at the end of 2017, so all B/G scenes filmed in 2018 are available for download in 4K, but any scenes shot prior to 2018 were shot in 1080p.
  • At this time we're only allowing streaming of 1080p & smaller. Browsers aren't yet capable of efficiently streaming 4K video.
  • We do accept paid custom scene requests, but at this time the only actors available for these scenes are Laz Fyre & Olivia Fyre. If you'd like to virtually direct your own scene (request a custom scene), please email details to Olivia @ LadyFyre .com Don't forget to include length, words/phrases to use, fetishes, any clothing requests, and what you want to see in your scene. The minimum cost is $200 for 10 minute solo scene, and the cost increases depending on options you choose, and whether you want sex in the scene, etc. For example, a simple 15 minute sex scene is $500.