The most common reason why a member cannot view scenes is because they're using the wrong account. You may have signed up for an account at an earlier date, forgotten about it, then signed up for a second account. Make sure you're signing into the account on which you made purchases. If you're sure you're using the right account & still can't view or download scenes, click here to contact technical customer service.. Also possible is a slight time DELAY between the payment processor and this site. That means it might take a few minutes for your purchase to be available. This is rare but it does happen. Please be patient and try your purchase again in a few minutes. If you're SURE you purchased the scene and you're sure you're on the right account but you still can't see your purchase, click here to contact technical customer service. Please do not contact Segpay for technical issues unrelated to billing. Please note that if you're a Playstation user, you may not be able to use that system to view scenes & will need to use your computer, phone or tablet instead.

Make sure you are using the correct username and password combination to log in. Make sure you use your username to login and not your email address. Check the sign up/purchase confirmation email you received after signing up if you don't remember your username. If you can’t find the email, try checking your email account's spam folder. Your username may also be temporarily locked out if your password was shared or compromised or too many login attempts were made from different locations or IP addresses within a certain timeframe. If you're still having trouble, click here to contact technical customer service. Please do not contact Segpay for technical issues unrelated to billing.

In order to retrieve or reset your password, please visit the site you originally signed up on, click the members or login link and then click the "Forgot Password?" link on the login page. You will be asked to provide the email address you used to sign up to the site. Your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder. If you still can't log in, visit https://andomark.com/cs_frm.php

If you have discovered a bug or technical glitch with the site, message support at https://andomark.com/cs_frm.php If you click the button on the scene to report an issue, you will receive a response in your PMs here. If you don't check your PMs, I cannot help you. Please do not keep submitting multiple reports without first responding to inquiries. Please do not contact Segpay for technical issues unrelated to billing.

While watching a movie, on the bottom right of the video player you'll see a black button that says "Download". Click it and you'll see a video format show up above the button. Right click the video format and select "Save as" or "Save link as" and choose the location of where you want to save the file. If you keep getting booted while trying to download, turn off any "downloader" browser extensions or programs used for downloading. Those are not allowed. If you are using a mobile device, you will have to download the 480p version. If you want to view a higher resolution format, you must do it on a desktop computer. If you still can't download, click here to contact technical customer service. Please do not contact Segpay for technical issues unrelated to billing.

If you are using a mobile device to stream or download, you MUST choose the 480p option for either streaming or download. We do not recommend that you attempt to stream or download any video in a resolution higher than 480p on a mobile device. If you are using Playstation or Apple TV Air Play, you must download scenes via a desktop web browser and transfer the scenes from there to your device in order to play them. You cannot stream or download on Playstation, Apple TV, or similar devices, as the browser on these devices doesn't communicate well with content behind paywalls. There are many possible causes of poor video playback. HD and higher quality videos require a faster than average internet connection and computer processor. If you have a slow connection, are using public or shared Wi-Fi, a cellular data connection, or older computer, you may experience problems. If you are experiencing poor playback you may try one of the following possible solutions:

1) Unplug or turn off other devices using Wi-Fi or system resources and disable or turn off other open computer programs and apps, automatic data backup processes, virus protection and ad blockers that may interfere with HD video playback.

2) Stop any other active downloads of system updates or files you may be downloading in the background.

3) Try restarting your computer or device.

4) Try a different device, if one is available to help you identify whether the problem is your device or your internet connection. 5) Try closing other browser windows or tabs you have opened.

6) Try a different browser and see if that helps. We recommend the latest versions of browsers Google Chrome, Firefox If none of these solutions work, click here to contact technical customer service. Please do not contact Segpay for technical issues unrelated to billing.

You cannot watch scenes on your Playstation or XBox. While you might be able to watch trailers, Playstation does not usually allow for viewing scenes behind a paywall, where you have to put in a username and password. You will need to view scenes on your computer, phone, or tablet. If you insist on using your game console, you will need to download your scenes to your computer then transfer the files to your console in order to view them. If this is an issue for you, please do not sign up for a membership or purchase scenes.

Our payment processing company is Sepay. They are located in the US. On your credit card statements: SEGPAY.COM*Andomark If you want to cancel, you need to cancel through Segpay. https://cs.segpay.com/ I CANNOT cancel your membership for you because I do not have access to your payment information. This is for YOUR protection.

At this time, we only allow payment through credit card or Paypal. If your Paypal account is connected to your bank account, then you may use it in that fashion.

Monthly memberships are charged once when you first sign up and again every 30 days thereafter until cancelled.

Three month memberships are charged once when you first sign up and again every 90 days thereafter until cancelled.

If you do not intend to renew, cancel your membership but do not do a chargeback. If you do a chargeback, you will be banned from my sites & possibly from every site using this payment processor, regardless of how many months you were a member. Chargebacks cost us $25 plus the cost of your membership and they damage our reputation with the processor. We expect adults to take responsibility for keeping track of their own purchases.

Signing up for a membership is the most cost-friendly way to view porn on our site, but we understand that not everyone wants to commit. If you want to view one scene only, click Buy Videos to create a free account to see our Video on Demand options. Please note that many scenes on our site are only available to members. Mostly this includes scenes labeled "Exclusive" and most if not all of the BTS scenes.

DO NOT PM ME TO CANCEL. I CANNOT CANCEL YOUR MEMBERSHIP FOR YOU. YOU must do it for yourself. It's VERY easy to do.

To cancel your membership please visit our authorized sales agent SEGPay by clicking here and lookup your transaction. Once your purchase is located, click the cancel icon. You will receive on-page confirmation as well as an email confirming that your account has been cancelled. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.

If you do not intend to renew, cancel your membership but do not do a chargeback. If you do a chargeback, you will be banned from my sites & possibly from every site using this payment processor, regardless of how many months you were a member. Chargebacks cost us $25 plus the cost of your membership and they damage our reputation with the processor. We expect adults to take responsibility for keeping track of their own purchases. It's unfair for you to lie about your choices and claim we charged you fraudulently.

The cancellation link to SEGPAY is posted in several places on the site. If you PM me to cancel, all I'm going to do is send you this link. The ONLY reason you should email me to cancel is if you don't remember your order number and also you forgot the email address you used to sign up. Then I will look up that info for you so that you can then click the link and cancel yourself.

Upon successful cancellation of your account, you will receive a confirmation email at the email address you used during signup. If you did not receive the confirmation email or don’t have access to the email address on file, you may visit our authorized sales agent SEGPay by clicking here and lookup your transaction. You will see whether it shows a status of active or cancelled/expired. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.

Per our Privacy Policy, which you can read before you agree to use the site, we DO honor data removal requests in most cases. We understand that some people are worried about having their info on a porn site. However, it seems that the majority of requests are coming from users outside of the US and they are unaware that our laws are different here. We do not have to remove customer data. You submit the data/ personal information in order to use the site, and you do so willingly. You may PM us a polite request to remove your data, and as long as your membership has expired, we will delete it. However, if your membership has not expired, we will only remove your data once your membership has expired. There is a really good reason for this. Customers who cannot access the content they paid for via a membership subscription may choose to contact their bank and do a charge back. Charge backs cost us $25 (in addition to us losing the money you paid for a membership), and they damage our reputation with our payment processor. And then the customer is banned from ever using our sites again. When you sign up, you enter into an agreement which includes collection and storage of personal information. That agreement is binding until it is terminated through expiration (not cancellation) of the subscription. One more reason we might choose not to delete your data is if you are submitting excessive requests. We are a two-person company, and it takes time for us to find your account, check on the status, then delete the info. I recently had a customer sign up for an account, buy a scene, submit a deletion request, then do that all over again with each scene he bought. There's no reason for us to keep your info once your subscription has expired, or once you've paid for scenes and no longer intend to use the site, so please understand that as long as your request is reasonable, we will accommodate. Here is the text we assume you read before your agreed to sign up for a membership, and you can also find this text on the Privacy Policy page: 6.2 Opportunity to Request Corrections and Deletions. Subject to section 6.3 (Discretion Over Corrections and Deletions), the Operator will provide Users with the opportunity to request that the Operator (a) correct inaccurate Personally Identifiable Information the Operator holds, and (b) delete Information the Operator is not required to retain by Law or for legitimate business purposes. 6.3 Discretion Over Corrections and Deletions. The Operator will have the sole discretion to adhere to or decline User requests to correct or delete Information that are frivolous or vexatious, jeopardize the privacy of others, are extremely impractical, or for which are not otherwise required by Law.

We provide discreet billing for our customers. This means the description of transactions will not show the name of the site you purchased from. Your charges will show up as SEGPAY.COM*Andomark. When you signed up, you were sent a welcome email with your signup details and/or purchase information. To lookup a transaction please visit our authorized sales agent SEGPay by clicking here. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com. Please call immediately if you believe you were a victim of credit card fraud. NOTE: If you gave me a FAKE email address when you signed up, you will not receive purchase confirmations. Contact cs@elxcomplete.com to change the address on your account to a REAL email address if you want receipts.

All sales are final. Since you can download a video immediately after purchasing it, we do not issue refunds for video purchases. Videos are clearly labeled and performer names are listed. It is your responsibility to read what you are purchasing. There are many "behind the scenes" videos on the site, and they are clearly labeled as "BTS" or "Exclusive BTS" so that you do not purchase them by accident. If you are unsure if a video is the one you want, do not purchase it. If you do a chargeback, you will be banned from my sites & possibly from every site using this payment processor.

HOUSE OF FYRE: Total scenes uploaded may vary from month to month. As a member, you can access and download the scenes that are CURRENTLY LISTED and ACTIVE on the site. If there's a scene you can't find, please click on MODELS and search by model, as some scenes are hidden from the main page. Before you sign up, you have access to the tour, which shows you the scenes on the site. If you don't see a particular scene, it's probably not here. Due to the cost of server space, we use a content rotation system, which means that once in a while some scenes will be temporarily unavailable. If you have favorite scenes, download them. See CONTENT ROTATION section for more details.

LADY FYRE: You will gain access to all of Lady Fyre's clips currently on the site, which can be previewed on the tour. This includes XXX scenes that Lady Fyre is in, as well as femdom and fetish clips currently available on the site. You can stream or download. Membership does not guarantee future uploads. That is, Lady Fyre does not guarantee a minimum amount of uploads each month. Having a membership is mostly for being able to access her library of content, but does also include whichever new scenes she decides to release. Just because you see something on a clip site doesn't necessarily mean it will be on LadyFyre.com because each site has different regulations. You will not see most of my exe.cutrix content here, nor will you see a lot of my f.0rced bi content, though I am currently in the process of re-editing and re-posting that content.

House of Fyre and Lady Fyre are SEPARATE sites, and you can get a membership to one or the other. You cannot buy a membership to LadyFyre.com and see the HouseoFyre.com scenes. You can, however, buy a HouseoFyre.com membership and access everything on LadyFyre.com. If you'd like to do the later, you may access Lady Fyre content by clicking CATEGORIES and then Lady Fyre Clips.

WHAT YOU SEE IS WHAT YOU GET: We have now uploaded most of the older scenes which are allowed on this site. TABO.O videos specifically have been banned by processors for years, so by now you should be used to seeing those deleted. We are currently re-editing some of our older TABO.O scenes, but not all of them will make the cut, and it takes a lot of time to re-edit old content. However, once we re-post them, if they were originally only HD, they'll now be 4K thanks to our AI enhancement software, so that's neat!

Banks and credit card processors are more lenient with clip sites in general, so while you might be used to seeing certain types of "risky" content from us, those scenes are available only on the clip site... until they're not allowed there anymore. We apologize, but this is completely out of our control.

Please do not sign up expecting all of our old content to magically appear for you even though it's not on the tour. Also, please understand that OLD content with the LadyFyre.com logo on it was labeled that way because it's the only logo we had at the time. Just because you find some super old video on a tub.e site which advertises one thing doesn't mean that's our current business structure. YOU are responsible for doing your due diligence, and if it's super important to you that particular scenes are available before you sign up, it's up to YOU to reach out to us if you can't find that on the tour. ALL companies evolve and change, and it's only reasonable that you expect the same from us.

PLEASE NOTE: We receive a lot of messages, so if your question is answered here, you may not receive a response. I do my best to answer most POLITE questions. Note that the dates on each scene are not necessarily original release dates. Scenes originally released in 2016 & 2017 might show a date of 2018 or 2019. If you can't find a particular scene, try searching by Model.

This site uses a feature called “Content Rotation”. As with many member sites, we like to cycle older scenes into rotation to bring attention to content that folks might have missed the first time around. “Seasonal” or “holiday” content is also in rotation.

While we do allow streaming & downloads on all ACTIVE scenes, we recommend that you download your favorite scenes, as they may eventually move into the content rotation schedule & thus be unavailable for streaming & download for a period of time. If you're a member for a few months, chances are that you will have access to all scenes, in rotation, during that time. But if you only sign up for one month, you might miss some scenes.

This impacts only a handful of scenes at a time out of the hundreds which are available. You can clearly see what's available and what's not BEFORE you sign up for a membership. We've found that Content Rotation typically isn't an issue for folks unless you're trying to scrape the site (download every scene), which we discourage. Since the content rotation schedule is set months in advance, we will not be pushing content out upon member request, nor will we answer questions about exactly when a scene will become available again. If it is a favorite, you may purchase it individually at any time or wait until it becomes available again and download it. In the rare case that you cannot even purchase a scene (it's not showing up in the VOD section and there's no price listed, please send us a message and we will fix that.) Since content rotation is explained here in the FAQs, we will no longer be responding to messages regarding content rotation except possibly to refer you to this section. Thank you for your understanding.

Also, please note that a lot of our older content (usually made in 2018 or before) has been temporarily removed from the site pending re-editing so we can comply with credit card processor regulations. We will be rolling some of that content back out as we have time to re-edit it. The good news is, if the scene was originally in HD only, we will be using AI software to upscale it to 4K with no loss to quality.

Good news! If you're a member of House of Fyre, all of Lady Fyre's solo clips which are currently listed on the site are included in your membership. You can access them by clicking Categories, then choosing the category "Lady Fyre Clips". (https://www.houseofyre.com/access/categories/lady-fyre-clips.html). If the clips aren't currently listed, that means they're not available. These clips are only available to members of House of Fyre. You may not purchase them individually from House of Fyre. Lady Fyre also has her own site for her solo femdom and fetish clips. You can preview at ladyfyre.com/tour There, you can sign up for a membership or buy solo clips individually. Membership guarantees access to all current Lady Fyre videos (videos currently listed on the site) but does not guarantee new videos will be uploaded each month.

Yes, when you sign up for a membership, you can download all scenes. Yes, when you buy scenes individually, you can download them. There is no limit to the amount of scenes a HUMAN can download during a one-month member; however, if you're abusing the system, you will be blocked. We will not go into specifics about the limits, but I promise that if you're using this website in a fair and reasonable manner, it will not be a problem for you. You may not use any kind of program to download scenes and will be booted from the site for attempting to do so. Some browser extensions will be seen as a threat by the site's system, so if you're booted from the site and are using a browser extension to download, turn off the extension and try downloading like normal. If you are booted multiple times and continue to attempt using a program to download, you will be blocked. If you are using a mobile device, you should download the 480p version. We do not recommend attempting to download any resolution higher than 480p on a mobile device.

They are mp4.

If you're a member, we'd love to hear your feedback & suggestions. You can send a PM. Please note that we do not hire models for "custom" videos, as in we do not accept payment for very specific scripts & then hire models to act out those scenes to your specifications. However, if you send us a suggestion that we like, we may choose to use your suggestion in an upcoming shoot. We will not follow up on your model suggestions to tell you if we are or are not going to hire a specific model. If you are not currently a member, scene suggestions will be ignored. Thanks for your understanding.

You can find behind-the-scenes footage by clicking Categories then BTS or by clicking BTS at the top of the site. Our new directors do not film BTS content specifically like we used to do, so you won't see BTS for any scenes shot by our directors. (That means anything shot mid-2022 & beyond)

WHAT YOU SEE IS WHAT YOU GET. We have now uploaded most of the older scenes which are allowed on this site. TABO.O videos specifically have been banned by processors for years, so by now you should be used to seeing those deleted. We are currently re-editing some of our older TABO.O scenes, but not all of them will make the cut, and it takes a lot of time to re-edit old content. However, once we re-post them, if they were originally only HD, they'll now be 4K thanks to our AI enhancement software, so that's neat! Banks and credit card processors are more lenient with clip sites in general, so while you might be used to seeing certain types of "risky" content from us, those scenes are available only on the clip site... until they're not allowed there anymore. We apologize, but this is completely out of our control. Please do not sign up expecting all of our old content to magically appear for you even though it's not on the tour. Also, please understand that OLD content with the LadyFyre.com logo on it was labeled that way because it's the only logo we had at the time. Just because you find some super old video on a tub.e site which advertises one thing doesn't mean that's our current business structure. YOU are responsible for doing your due diligence, and if it's super important to you that particular scenes are available before you sign up, it's up to YOU to reach out to us if you can't find that on the tour. ALL companies evolve and change, and it's only reasonable that you expect the same from us. (Note that the dates on each scene are not necessarily original release dates. Scenes originally released in 2016 & 2017 might show a date of 2018 or 2019. If you can't find a particular scene, try searching by Model.)

If you are a MEMBER of the site (not just signed up for an account, but are currently paying for a membership), send a PM for model suggestions. We appreciate our fans, but we will only consider requests from current paying members. Your loyalty as a member shows us that a paying customer would actually enjoying seeing this model. We will check out any model who you suggest, but we cannot promise that we will hire her. Sometimes models & studios just aren't a good fit. If the model you're requesting has a specific talent or thing about her that you love ("twerk Goddess", or "really good with dialogue") please also include that in your message. The more we know about a model, the better. We will not follow up on your model suggestions to tell you whether or not we will hire a particular model. Thank you for understanding.

No, we cannot. We receive dozens of messages every week from fans asking us to teach them how to produce porn or how to get into the industry. I know our jobs are awesome, but they also keep us quite busy. We ask that you use the PM system on this site ONLY to ask for help with issues regarding the site, or to send appropriate feedback. Please do not abuse the PM system by asking us to give you job training. Thank you for your understanding.

HOUSE OF FYRE: ALL new scenes (2018 - present) are available in 4K. Any scenes shot 2017 & prior are available in HD. BTS scenes are only available in HD. If the video is not listed in 4K here, that means it's not available in 4K. LADY FYRE: Most new scenes are available in 4K, but some might not be, especially some of the shorter clips. Please check the options available before making a purchase.

At this time we're only allowing streaming of 1080p & smaller. Browsers aren't yet capable of efficiently streaming 4K video.

Hi there! This is Lady Fyre. I've been making custom clips since 2012 and have a lot of fun fulfilling requests for fantasy scenarios. If you want to see your fantasy come alive in my capable hands, submit your request here: ladyfyre.com/custom-clips Please note that I only shoot SOLO content, which means I don't shoot sex porn, and I do not have any other performers in my content. I'm also a non-nude model now. I do sometimes show breasts at my discretion, but I will not show below-the-waist nudity or make "masturbation" content. When you fill out the form, please be sure to read my limits (ie no pure tab.00 content) and be ready to pay for your custom clip within 24 hours.